SAAHIP & PSSA 2018 Conferences: Council takes service delivery to the profession
The South African Pharmacy Council took part in two conferences organised by the profession in the first half of 2018, these were the annual conferences of the South African Association of Hospital and Institutional Pharmacists (SAAHIP) and the Pharmaceutical Society of South Africa (PSSA). Council expresses gratitude to the organisers of the conferences for inviting us, as they provided Council with an opportunity to engage professionals on a face-to-face basis and resolve all their service requests.
Council is pleased with the level of engagement and interaction at both conferences. The 32nd SAAHIP Annual Conference hosted at the Champagne Sports Complex, KwaZulu-Natal in March 2018 was a lively gathering of hospital and institutional pharmacists which featured robust engagements and presentations on matters relating to the advancement of the profession under the theme “50 Shades of Pharmacy”. The 2018 PSSA Conference was equally engaging and explored several topics under the overarching theme: “Failure to prepare is preparing to fail”.
At both conferences, Council was represented in the exhibition halls. The Council stand proved to be among one of the most frequented by delegates – with queries ranging from assistance with accessing services on the website, address updates, and finance queries, to information on the currently underway Council Elections. To help us improve our service to the profession, a Customer Satisfaction Survey Questionnaire was available for the delegates to provide feedback.
Of those who completed survey questionnaires, 70% were satisfied with the service received from the call centre, 71% were satisfied with services received from the various departments of council – with the walk-in centre scoring the highest satisfaction at 76%. Online processes scored the highest aggregate satisfaction rate, with 82%. The surveyed delegates were more pleased with the online registration process and the relevance of the information shared on the website. Council’s communication with the profession was rated at 72%, with respondents expressing appreciation for the e-Pharmaciae, workshops, exhibitions and direct communication campaigns. The Office of the Registrar is pleased with the positive feedback received in the customer satisfaction survey conducted at the two conferences, and reaffirms its commitment to implementing improvements suggested by respondents.
“The website is easy to use and all the information I need I can always find on the website”. Another said, “Most of the queries are handled promptly and efficiently”.